Singapore Delivery: Complimentary
Your order will be shipped the next working day upon completion/resizing.
Complimentary ground shipping is applicable for all orders. A team member will personally deliver your order to you.
International Delivery : Complimentary
International shipping is free for all countries.
Any taxes, tariffs and duties put into place by that country are to be paid for by the customer at the time of delivery.
Jaipore Jewels (1949) Pte Ltd is not associated with these fees.
When your order is ready to be shipped, you will receive a shipment confirmation email with tracking information.
All orders are shipped via insured shipping methods and require a signature upon delivery.
Please note that the jewelry shipping cost does not include any tax or duties levied by your customs once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office to find out more. We will not refund any shipping charges if your orders cannot be cleared and are returned to us by the customs. We will not bear any additional costs incurred related to the return of that package. If you do face customs issues, reach out to us at email@example.com
If the item is a gift, please indicate it in the special instructions field in the order form that the order is a gift. All items are described on the customs clearance consignment note according to product types for example "earrings" or "diamond ring". If it is a gift, it will be marked "Gift," on the package but the cost of the items is still stated on the form.
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. The cost of shipping is born by you – we will notify you of the cost prior. Refund/Exchange of merchandise with diamond and gemstone is subjected to gemological testing at the customer’s expense.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, Merchandise that is made to customer’s specification and/or design will not be refunded. It is sole responsibility of the customer to ensure that the merchandise is to their satisfaction prior to the design/production phase.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, minus the shipping, insurance and inspection cost. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Every piece of jewellery from Jaipore is backed by a rich history and years of expertise, knowledge and passion.
We pride ourselves on our holistic approach and wide array of services for all your jewellery needs,
be it bespoke jewellery consultation, gemstone acquisition or jewellery redesign and restoration.
Co-Create Your Masterpiece With Us and schedule an appointment.
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