How far in advance should I start the process?

We recommend finalizing your diamond selection 8 weeks before you want your ring completed in hand. This ensures you see the most up to date and accurate options available and leaves enough time for production, which takes approximately 4 weeks.

What if I am not in Singapore or New York city?

We have worked with clients all over the world and are experts in working with you remotely via phone, Zoom, email, etc. Start by fill out our form to schedule your virtual consultation and get all of NYC’s Diamond district offerings at your fingertips!

When is payment due?

We request a 60% deposit to secure a diamond and start the process of building your custom ring. The balance is required when the ring is complete and upon your approval of the finished product.

Are your bespoke services only for bridal?

We create custom jewelry of all kinds! We have clients who come to us for help with birthday, anniversary, and Valentine’s Day gifts. For inquiries about custom non-bridal designs, email info@jaiporejewels.com 

Is shipping insured? Do I have to sign for it?

Your Jaipore Jewels orders always come with fully insured shipping and require signature upon delivery.

Where are your diamonds sourced from? Are they conflict free?

Our diamond suppliers guarantee that our diamonds are compliant with the Kimberley Process and are conflict-free. Learn more about the Kimberley Process at www.kimberleyprocess.com.

What is your refund policy?

As every order is custom made for each client, we do not offer the ability to cancel, refund, or exchange an order once it is placed.


How can you place an order?

Placing an order is very easy. Simply select your preferred item(s) & add them to your shopping cart. When you are happy with your collection, just follow the guide lines given on the checkout page to place your order. When you confirm your order, we will send you an automated e-mail confirmation.

How can you pay for your order?

We have the simplest and safest payment process in effect. You can choose to pay via PayPal, American Express or Direct Bank Transfer. All the payment methods followed are 100% secure. All the personal and payment information you submit to us are encrypted. All payments are managed by our business partners.

What happens when you place an order?

Once your order placement is complete, you will get an email confirmation from Jaipore Jewels This email will verify all your personal & payment information and in case there are any disputes, we will contact you to fix the issue.

How long does our shipping take?

We ship orders via Fed-Ex Ground for international orders which typically arrives in 5-7 business days. This is unless you have chosen expedited shipping at checkout. We ship in cardboard box that are unmarked carries our brand name on the shipping label. This can’t be removed for insurance purposes.

Do we ship globally and How do we ship orders?

All overseas orders are shipped through Fed-Ex Or Ferrari Secured logistics. The ETA for Fed-ex is  generally 5-7 business days. Local orders will be personally delivered by one of our team members.

Currently we are shipping in Malaysia, Indonesia, Thailand, USA, Hong Kong, India and Singapore. For customers in other countries please email info@jaiporejewels.com to find out about special arrangements that we can make based on the country you are in.

How quickly are our orders processed?

All orders processed between 5-7 business days for in-house items. This does not include made-to-order items that are currently not in stock, that will take 2-5 weeks depending on the order.

What is your refund/exchange policy?

All Jaipore Jewels jewelry sales are final and we do not offer returns or exchanges. If you are unsure of your size or have questions about our pieces before purchasing, our team is available via email or WhatsApp to help guide you in the right direction!

Is there a warranty on my Aurora New York jewelry?

Jaipore Jewels fine jewelry does not come with a warranty, but if your item arrives with a manufacturing defect we're happy to repair or replace it for you! Please email info@jaiporejewels.com within 14 days days of delivery if this is the case. Your item must be unused and in its original packaging. We reserve the right to refuse any replacement requests if we believe the items are intentionally damaged or misused. 

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.